PROTECTION, MADE CLEAR

Warranty & Care

Clear coverage for your quartz material and Resurface installation—plus practical care guidance to keep your surface looking its best.

Last updated: 8 August 2026

At a glance

The warranty shown on the relevant product page, order confirmation, invoice or approved BOQ applies to that product or service. Where those documents state different coverage, the product-specific written terms prevail.

01 / COVERAGE

Three layers of protection

10years

Stain replacement

Eligible standard quartz

Covers a verified permanent stain arising during normal residential use that cannot be removed using the approved care process.

Applies only where the product page or order documents confirm a 10-year stain replacement warranty.
The warranty period begins on the material invoice date.
The remedy is replacement of the affected eligible material, subject to inspection and the terms below.

7years

Material warranty

Designated backlit quartz

Covers a verified material defect in a product expressly sold with a 7-year backlit quartz material warranty.

Applies only to products identified as backlit-compatible and covered in the order documents.
The warranty period begins on the material invoice date.
Lighting, drivers, wiring, controllers and electrical work are excluded unless separately covered in writing.

1year

Installation workmanship

Installation completed by Resurface

Covers verified workmanship defects in cutting, fitting, joint finishing or fixing performed through Resurface.

The warranty period begins on the installation-completion date.
Resurface must be given a reasonable opportunity to inspect and rectify the affected work.
It does not cover work performed or altered by another contractor.

02 / ELIGIBILITY

When the warranty applies

To qualify

The claimant must be the original purchaser and provide the order number or invoice.
The product must have been used for its intended indoor application under normal residential conditions.
The surface must have been transported, fabricated, installed and maintained in accordance with Resurface guidance.
The issue must be reported within the applicable warranty period.
Resurface must be allowed to inspect the material or installation before it is removed, repaired, altered or discarded.

Not treated as a defect

Normal variation in colour, pattern, veining, gloss, texture or slab-to-sample appearance.
Minor variations between batches or replacement material.
Visible seams, joints or shade transitions that are reasonable for the approved layout and slab format.
Characteristics disclosed before purchase or accepted in the approved slab or BOQ.

Warranty exclusions

The warranties do not ordinarily cover damage or staining caused by:

Impact, chips, scratches, abrasion, excessive point loading or standing/climbing on the surface;
Excessive or direct heat, thermal shock, fire, hot cookware or appliances placed directly on the quartz;
Harsh chemicals, solvents, paint removers, drain cleaners, concentrated bleach, dyes, inks or substances not intended for quartz;
Misuse, neglect, inadequate cleaning, outdoor use or use outside the approved application;
Structural movement, settlement, vibration, uneven or inadequate cabinet support, wall movement or substrate failure;
Water leakage, plumbing, electrical work, appliances, cabinets or other components not supplied and installed by Resurface;
Unauthorised repair, modification, re-polishing, re-cutting or work by another contractor;
Access, handling or transport arranged independently by the customer or another party; or
Events beyond reasonable control, including building damage, accidents or natural events.

03 / CARE GUIDE

Simple habits. Better longevity.

Clean daily

Use a soft cloth or non-abrasive sponge with warm water and a small amount of mild, pH-neutral dishwashing liquid. Rinse and wipe dry.

Act on spills

Wipe spills promptly, especially tea, coffee, oil, turmeric, food colour, cosmetics and strongly pigmented liquids. Do not allow residue to dry on the surface.

Protect from heat

Always use a trivet or insulated heat pad under hot cookware and heat-generating appliances. Never place a hot pan directly on quartz.

Protect from impact

Use a chopping board. Avoid dropping heavy objects, striking edges and loading unsupported overhangs. Do not sit, stand or climb on the countertop.

Avoid

Abrasive pads, powders or metal scrubbers
Strong alkalis, acids, solvents or concentrated bleach
Direct flame, extreme heat or rapid temperature change
Wax, sealant or polish unless Resurface approves it in writing

For a difficult mark, contact Resurface before using a stronger cleaner. Backlit installations should also be kept away from localised heat and serviced only by qualified professionals.

04 / CLAIMS

Tell us what happened

Contact Resurface promptly after discovering an issue. Please do not cut, remove, repair, alter or discard the affected material before we review the claim.

Please include

Order number or invoice
Purchaser name and registered mobile number
Installation address and date, where applicable
Clear photographs and video of the issue
A short description of when and how it appeared
Cleaning or care steps already attempted

Start a warranty claim

Inspection and remedy

Resurface will review the information provided and may arrange an inspection. If a claim is verified, the available remedy may be repair, re-performance or replacement of the affected eligible material or work, depending on the issue and applicable law.

Unless the order documents expressly state otherwise, a material replacement warranty covers the eligible replacement material only. Removal, fabrication, transport, reinstallation, plumbing, electrical work, civil work and consequential costs are not included, except where required by applicable law. A replacement does not restart the original warranty period; coverage continues for the balance of that period.

Exact colour, pattern or batch matching cannot be guaranteed if the original product has changed or is no longer available. Resurface may offer the closest reasonably available alternative.

These warranties are in addition to, and do not exclude or limit, any right or remedy available under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or other applicable law.