Refund policy

RETURN, CANCELLATION AND REFUND POLICY

Last updated: 3 August 2026

This policy applies to Site Audits, quartz materials, fabrication, installation and related services purchased from Resurface through this website.

  1. SITE AUDIT BOOKINGS

The Resurface Site Audit costs ₹999, inclusive of GST.

The audit includes a scheduled site visit in Bengaluru, professional measurement, review of site conditions, access to physical quartz samples and preparation of a project BOQ or quotation, where applicable.

Cancellation and rescheduling:

• A Site Audit cancelled at least 24 hours before the scheduled appointment is eligible for a full refund.

• One free reschedule is permitted when requested at least 12 hours before the scheduled appointment, subject to availability.

• A cancellation requested less than 24 hours before the appointment is non-refundable. If the request is made at least 12 hours before the appointment, the customer may choose the one free reschedule instead. Requests made less than 12 hours before the appointment do not qualify for a free reschedule, and a new Site Audit booking may be required.

• If the customer is unavailable, the site is inaccessible, or the audit cannot be completed due to site conditions not disclosed in advance, the visit may be treated as completed. A repeat visit may require a new booking.

• If Resurface cancels an appointment, the customer may choose a free reschedule or a full refund.

  1. QUARTZ MATERIAL AND PROJECT ORDERS

Quartz slabs, fabricated components and installation work are procured, reserved or prepared specifically for each project based on the approved BOQ, measurements, colour, slab format, edge profile and cut-out requirements.

A project order may be cancelled within 6 hours of payment confirmation by contacting Resurface.

After this 6-hour period, the order cannot ordinarily be cancelled or returned for a change of mind because material allocation, procurement, fabrication or scheduling may already have begun.

This restriction does not affect the customer’s rights where the product or service is defective, damaged, deficient, materially different from the approved specification, incorrectly supplied, or delayed beyond an agreed timeline for reasons attributable to Resurface.

  1. PRODUCTS THAT CANNOT BE RETURNED FOR CHANGE OF MIND

Returns or refunds are not available merely because the customer:

• Changes their mind after the permitted cancellation period;

• Selects the wrong colour, pattern, finish, size or quantity;

• Provides incorrect measurements or site information;

• Rejects natural or production-related variation that falls within normal sample and batch tolerances;

• No longer requires a slab or fabricated component that was procured, cut, drilled, polished or otherwise prepared for their project; or

• Does not obtain required building, society, access, lift or site permissions.

Quartz patterns, veining, colour distribution and appearance may vary between samples, photographs, display screens and full slabs. Reasonable variation of this nature is not considered a defect.

  1. DAMAGED, DEFECTIVE OR INCORRECT MATERIAL

Customers should inspect quartz material before fabrication or installation whenever reasonably possible.

If material is received damaged, defective or materially different from the confirmed order, contact Resurface promptly—preferably within 48 hours of delivery or discovery—and provide:

• The order number;

• Customer name and registered mobile number;

• Photographs or videos showing the issue; and

• A brief description of the problem.

Do not permit cutting, fabrication, installation or disposal of the affected material until Resurface has inspected or reviewed the claim. Fabrication or installation carried out after a visible issue has been accepted may affect the remedy available.

Where a claim is verified, Resurface will provide an appropriate remedy, which may include repair, replacement, re-performance of the affected service or refund, depending on the nature of the issue and applicable law.

Resurface will arrange the handling of material accepted for return. Customers should not independently transport a quartz slab unless instructed in writing.

  1. INSTALLATION AND WORKMANSHIP ISSUES

Resurface provides a one-year workmanship warranty for installation carried out through Resurface, subject to the applicable warranty terms.

Installation concerns should be reported as soon as they are noticed. Resurface must be given reasonable access to inspect and, where appropriate, rectify the issue.

A refund will not ordinarily be the first remedy for a correctable workmanship issue. Resurface will first be given a reasonable opportunity to repair or re-perform the affected work. This does not limit any remedy available to the customer under applicable law.

The workmanship warranty does not cover damage caused by misuse, impact, excessive heat, structural movement, water leakage from another source, unauthorised modification or repair, inadequate cabinet support, or work performed by another contractor after installation.

  1. INSTALLATION CANCELLATION

Installation orders require 100% advance payment after the final BOQ is approved.

Cancellation may be requested within 6 hours of installation-payment confirmation. After 6 hours, the installation booking cannot ordinarily be cancelled because fabrication, logistics and team scheduling may have commenced.

If Resurface is unable to provide the confirmed installation service, the customer may choose a revised schedule or a refund for the unperformed portion of the service.

Any approved change in scope, including additional cut-outs, difficult shifting, stair carry, crane lifting, demolition, debris disposal, structural correction or other work not included in the approved BOQ, will be quoted separately and undertaken only after customer approval.

  1. REFUND PROCESS

To request a cancellation, return or refund, contact Resurface through the contact details published on this website and provide the relevant order or booking number.

Once a refund request is accepted, Resurface will initiate the refund to the original payment method within 7 business days. The customer’s bank, card issuer, UPI provider or payment gateway may require additional time to credit the amount.

Refunds cannot ordinarily be issued to a different account or payment method.

  1. CUSTOMER RESPONSIBILITIES

The customer is responsible for providing accurate contact details, measurements where self-supplied, site access information, lift and staircase conditions, building restrictions and any other information that may affect delivery or installation.

The customer must ensure that the site, cabinets, utilities and required permissions are ready by the agreed date. Delays or repeat visits caused by incomplete site readiness may result in rescheduling or additional charges communicated for approval in advance.

  1. STATUTORY RIGHTS

Nothing in this policy excludes or limits any right or remedy available to a consumer under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 or any other applicable law.

If any provision of this policy conflicts with applicable law, the applicable law will prevail.